Questions & Answers

Below are some of the commonly asked questions we receive about the flowers we ship and our company as a whole. If there is anything else you are wondering about, please feel free to ask.

1. When do you ship?
We ship Monday-Friday. FedEx 2nd Day Shipping is included with all arrangements. Although we will try our best, we can’t guarantee your flowers will be shipped out the same day, if orders are received after 7:00am Hawaii time. Overnight and Saturday Delivery is available in some areas for no additional charge. During peak shipping times such as Valentine’s Day and Mother’s Day, ordering well in advance is highly recommended, as we often sell out.

2. Do your flowers come arranged?
Unlike some other companies, our flowers do come arranged, tied together at the stems with foliage separate. When you receive your flowers, simply follow our included care instructions and put them in a vase. Vase is not included unless specified.

3. How do you clean your flowers?
According to Hawaii State law all mainland bound flowers must be completely insect free. 98% of our flowers are thoroughly hand cleaned in water. With some flowers we use special soap. We never use any chemicals to clean our flowers.

4. Do you sell leis?
Leis are available by Special Order when orchids are in season. They must be ordered in advance to allow time for making. Please contact us.

5. Do you ship internationally? Not at this time.

6. What is your privacy policy?
All information you send us will stay at Kalani Tropicals. All names and addresses are used for internal purposes only. We are a small family company and will never sell or “share” your information.

7. When do you pick the flowers for each shipment?
To make your flowers as fresh as possible, we cut them the morning of shipment. We don’t have buckets of flowers sitting around waiting to be sold. Although we follow the basic “recipe” included in each flower arrangement’s description, each bouquet is unique, made to order, and flowers vary depending on the season.

8. How long do Hawaiian flowers last?
Some flowers last longer than others. Generally they will last a week or two. Vase life will be determined by the conditions the flowers are displayed in. For instance, if they are displayed in extreme hot or cold, it will shorten the vase life.

9. How long have you been in business?
We started our business in 1997 and have developed into one of Hawaii’s premier Heliconia, Ginger, and Anthurium florists. We are a small custom grower and ship a lot of varieties that most florists don’t have.

10. D0 you sell larger arrangements?
Larger Arrangements, such as our “Kauai”, are available by Special Order. Placing your order at least 48 hours in advance of the shipping date will allow us to create a special arrangement for you.

shopping basket 0 items

Shopping Cart

0

Your shopping cart is empty

Visit the shop